PRIVACY POLICY

OUR PRIVACY COMMITMENT

At Fashion Istar Glow, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website or interact with our style concierge team via WhatsApp.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase, or when you reach out to us directly for styling assistance, we collect specific information from you, including:

• Your name, billing address, and shipping address.
• Payment information (processed securely through our payment gateways).
• Email address and phone number.
• Your WhatsApp contact number (if you choose to use our direct concierge service).

HOW WE USE YOUR INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Furthermore, we use this information to:

• Communicate with you directly (via email or WhatsApp) regarding your order status, sizing inquiries, or custom apparel requests.
• Screen our orders for potential risk or fraud.
• Provide you with information or advertising relating to our luxury products, but only when in line with the preferences you have shared with us.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help us operate our boutique and fulfill your orders. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We share your shipping details with our premium courier partners strictly for the purpose of delivering your goods.
• We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DATA RETENTION

When you place an order through the Site or communicate with our WhatsApp concierge, we will maintain your Order Information and communication history for our records unless and until you ask us to delete this information.

YOUR RIGHTS

If you are a resident of certain regions, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@fashionistarglow.com or via our official WhatsApp channel at 405-371-2593.